Ecom Smart-Ex 02 DZ1 Service Level Agreement (SLA), 3 Years
This is an ‘ecomprehensive’ 3 year worldwide service level agreement for the Ecom Smart-Ex 02 DZ1 intrinsically safe smartphone. Ecom aim to partner with our customers in every sector of industry: not only before and during but also after the sale and when Ecom products are in daily use. Ecom’s focus is that you consistently benefit from all their mobile devices each and every day. To ensure this, Ecom’s support and services are at your disposal with professional assistance and outstanding customer care throughout the world.
This service contract covers a range of costs like for spare parts and repairs. Additionally it ensures that your device is returned in an optimum state. The service includes proactive repairs, firmware updates and a detailed service history. All this ensures that the device is back in the field quickly – without any additional costs.